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Categories
Orders & Checkout
Need help placing an order? Find quick answers here.
Pre-Orders & Backorder
Find answers to common questions about pre-orders and back orders.
Shipping & Delivery
Info on delivery times, methods, and what to expect.
Tracking & Support
Need help with delivery or tracking your order? Get answers here.
Click & Collect / Pickup
Want to pick up your order? Here's how it works.
Our Showroom
Find our location, opening hours, and planning a visit.
Returns & Exchanges
Everything you need to know about returning or exchanging items.
Damaged, Faulty Or Missing Items
Help for when something arrives broken, faulty, or missing.
Product Information & Availability
Answers about product information
Assembly & Care Instructions
FAQs on product setup, care, and maintenance.
In Store Clearance
Info about our in-store clearance stock and conditions.
Payments, Promotions & Discounts
Details on payment methods and discount codes.
Contact, Location & General Information
Quick answers about how to reach us and general queries.
Privacy & Security
FAQs on using our website and privacy settings.
General Questions
Common questions about Urban Sales
Mattress Sizes
Find answers to our mattress and bed frame sizing
Wait & Save
Get answers to our Wait and Save promo here.
Early Bird
Learn about our Early Bird promotions here
Pickup from Our Auckland Showroom
Info about buying and picking in store.