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Info on delivery times, methods, and what to expect.
You can check individual product shipping by entering your postcode with our Check estimated shipping fee tool.At checkout, just enter your address - the total shipping cost (including multiple items) will show automatically before you complete your
You can check individual product shipping costs by entering your postcode with our Check Estimated Shipping Fee tool. Shipping costs vary depending on your location. You’ll see the exact charge once you enter your address at checkout.
You’ll receive an estimated shipping time at checkout or via follow-up email. We keep you informed every step of the way.Check out our pre-order page for more details.
We don’t currently offer free, express, or overnight shipping, but we aim to get your order to you as quickly and smoothly as possible.
If your item is in stock, we aim to ship it within 2 to 4 business days. For pre-orders, we’ll start processing and delivery as soon as the stock arrives.
We work with trusted courier partners across New Zealand to deliver your order with Track and Trace. Deliveries usually happen during working days.The delivery timeframe begins once the courier picks up your parcel from our warehouse, after we’ve fin
Yes, you can add your preferred delivery date and time by leaving a note in the "instructions" field at checkout. We’ll do our best to accommodate your request.⚠️ As we use a third-party courier service, we’re unable to guarantee an exact delivery da
Yes, you can add delivery instructions or request authority to leave (ATL). ⚠ Please note, if you choose ATL or a non-signature delivery, you accept that the courier is not liable for any loss or damage to the package once it’s left as per your instr
We do not ship to PO boxes or parcel lockers. All deliveries require a physical street address.
Currently, we only ship within New Zealand.
Yes - all products can be shipped anywhere in New Zealand, including rural areas.
We partner with trusted New Zealand couriers including Onsend, Fliway, KiwiExpress, and Posthaste to ensure safe, trackable delivery of your order.
Yes, you may arrange your own courier, especially for highly fragile items like mirrors or glass tops, which we do not ship. These can be collected from our Auckland warehouse.
If some items are in stock and others are on backorder, we may send them separately to get your available items to you sooner. Additional delivery costs may apply.
Deliveries are generally made during standard working hours, Monday to Friday.
We can update your delivery address only if your order hasn’t been shipped yet. Once dispatched, you’ll need to contact the courier directly.
Please inspect your order on arrival. If there’s visible damage, note “Damage/Loss” on the consignment note and contact us within 12 hours with photos to support your claim.
No - original shipping fees are non-refundable, as they cover the carrier’s delivery service.
Our couriers usually require a signature. If you provide authority to leave instructions, please note we are not liable for any loss or damage to unattended packages.
Yes - rural deliveries may have an extra surcharge. Our shipping estimates cover delivery to the nearest freight depot or most metro addresses. If the original shipping fee doesn’t cover the rural surcharge, your order will go to the closest depot, a
The Delivery Point is the outside area of your address - usually the front door or a spot you’ve specified. For multi-level buildings, it’s the ground floor. For rural deliveries, the delivery point may be the nearest depot, not your residence. If yo
No - we don’t ship highly fragile products like mirrors or glass tops.You can pick them up yourself or arrange your own trusted courier from our Auckland warehouse. If you choose to have Urban Sales ship them, it’s at your own risk - we’re not liable