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Find answers to common questions about pre-orders and back orders.
Pre-orders are products that haven’t landed just yet - but you can still go ahead and place the order. We’ll show the expected arrival date on the product page, and we’ll keep you informed through a 3-step update process:. Check out our pre-order pag
Backorder means some of the items are temporarily out of stock and will be shipped at a later date. Once your order is placed, we’ll email you an estimated shipping date for the backordered items.Backorders and pre-orders are processed in the same wa
ETA stands for "Estimated Time of Arrival." It tells you roughly when your order is expected to arrive. We’ll keep you updated along the way, and if anything changes, you’ll hear from us.⚠️ Please note that the estimated time of arrival is an approxi
Pre-ordering means you get first dibs on our freshest finds - before they officially land. It's the easiest way to secure something you love, especially if it's in high demand or only available in limited numbers.Look for “Pre-order – Available for o
By default, we’ll send everything together once your pre-order items arrive - saving you on delivery costs.If you want the in-stock items sent first, just contact our team (an extra delivery fee may apply).
You’ll find the estimated availability date on each product page.
Yes! You can cancel and get a refund, following our change of mind return policy. Just reach out to our team, and we’ll help sort it.Check out our return page for more details.
If there’s a delay, we’ll email you with the new delivery time. If the product is discontinued or unavailable, we’ll contact you with options. If we can’t fulfil your order and you want to cancel, no worries - we’ll refund you.