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FAQs on product setup, care, and maintenance.
Most of our furniture is flat-packed and will require some assembly at home unless stated otherwise. Each item comes with clear, step-by-step instructions to guide you. Some pieces arrive pre-assembled (these are the exception and the product page wi
Yes - many product manuals are available online. Search your product name or SKU on our website and scroll to the “Assembly & Care” section. If you can’t find it, email us at [email protected] with your order number and product details, a
We’ve partnered with Kitset Assembly Services to help you skip the tools and start enjoying your space sooner. Book online via Kitset Assembly Services or call 0508 454 873 for pricing and availability.
Kitset Assembly is currently available in Northland, Auckland, Hamilton, Rotorua & Taupō, Bay of Plenty, Hawke’s Bay, New Plymouth, Manawatū, Wellington, Nelson, South Otago, and Christchurch. Travel fees may apply if you’re outside a main town centr
Assembly time varies by product and experience. Most items take 30 minutes to a couple of hours. For larger or more complex pieces, allow extra time or consider professional assembly.
We’re unable to reimburse costs for third‑party assembly services arranged independently. If you have any concerns about your product or its assembly, please email [email protected] first - our team will help with the best solution.
Yes. Please follow the manual exactly - each step is important. Skipping steps can lead to incorrect assembly or damage.
Usually, no. If you have leftover parts, double‑check the manual to confirm all steps were completed.
We’re not liable for damage caused by incorrect assembly or not following the instructions properly.
Please let us know within 12 hours of delivery or pickup so we can help quickly. Email [email protected] with your order number, the product name, and photos showing the issue.
Yes. Pre‑assembled furniture comes ready to use. You may need to attach minor parts like handles or legs - if required.
Most items require basic tools such as a Phillips screwdriver or an Allen key (usually included). Larger items may need a hammer or power drill - check your manual for details.
Some products use self‑threading screws designed to form their own paths, so pre‑drilled holes may not be visible or required. Follow the instructions for the correct screw types and method.
Care tips:• Wipe surfaces with a soft, damp cloth.• Avoid harsh cleaners or abrasive pads.• Use coasters and placemats to prevent marks or stains.• Keep furniture away from direct sunlight and heat sources.• Tighten screws periodically to maintain st
Yes, most flat‑pack furniture can be safely disassembled for transport. Keep all screws and fittings in a labelled bag and follow the assembly guide in reverse.
Yes. Weight limits vary by product - refer to the instruction manual or product page for safe usage guidelines. Exceeding limits may cause damage not covered by warranty.
We don’t recommend modifications; these can void the warranty and affect structural integrity.
Always lift - don’t drag. Use protective felt pads or sliders under heavy items to prevent floor scratches or dents.
Vacuum regularly with a soft brush attachment to remove dust and debris. Blot spills immediately with a clean cloth - don’t rub.
Yes, but test in an inconspicuous area first. Some materials may react to certain sprays. Check the care label or ask our team if you’re unsure.
For stubborn stains or an annual refresh—especially for wool, linen, or light‑coloured fabrics—professional upholstery cleaning is recommended.