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Everything you need to know about returning or exchanging items.
You may return items within 7 days of delivery for a full refund or exchange if the product is unused, in ‘as-new’ condition, complete with all parts and original packaging. ⚠ Some exclusions apply. Click here for our full returns policy.
Please get in touch with us first to receive return authorisation and a Return Form. Once approved, pack your item securely - ideally in the original packaging or something protective and either drop it off at our showroom or send it back via a regis
Yes, within 7 days of receiving your order, if the item meets the full refund conditions (unused, complete, original packaging). See our full Change of Mind policy on our Warranty & Returns page.
Yes, exchanges are available within the 7-day change of mind period. Please contact us to arrange this.
Returns must be made within 7 days of delivery.
Returns must be pre-authorised. Please contact us before bringing anything to the showroom so we can confirm if we can accept it in person.
Return shipping is paid by the customer unless the item is faulty or incorrectly described. Restocking fees apply for damaged packaging or assembled items as per policy.
No. Products sold in warehouse clearance, floor model clearance, or seconds cannot be returned, exchanged or refunded.
No. Used, assembled, altered, or incomplete products, or items missing original packaging, are not accepted for return.
Returns must be authorised and sent with registered track and trace. We do not accept unauthorised returns or returns without proper packaging.
Refunds are issued if the product passes inspection and meets return conditions. Restocking fees apply in some cases:- 20% for slightly damaged packaging- 50% for assembled or no original packagingNo refund for used, altered, or incomplete items.
Once your refund is approved, please email us the tracking number and provide your bank account details (you must contact us before returning any products). Allow up to 7 working days for your parcel to reach us, plus another 5 working days for the r
Contact us before returning to confirm eligibility. Certain products like bedding and clearance stock have strict or no return options. See our full returns policy on our Warranty & Returns page.
All products have a 12-month manufacturer’s warranty against defects, excluding wear and damage from misuse or improper care.
Check delivery packaging before accepting. Report damage within 12 hours by contacting us. We will provide a Damage Form for you to complete.
Within warranty minor faults will be repaired or replaced where possible. Serious faults entitle you to a replacement or full refund, or compensation if you keep the item.
Standard orders can be cancelled before shipping at no cost. Once shipped, cancellations are treated as change of mind returns. Custom orders cannot be cancelled after processing.
Yes, due to hygiene, we do not accept returns or exchanges on quilts, pillows, mattress protectors, pet beds, mattresses, and similar items unless faulty.
You may receive an 80% refund to cover restocking costs, provided the product is complete and in resalable condition.
A 50% refund applies due to the restocking fee, as these items will be resold as seconds.
A 50% refund applies if the product is complete and sellable but lacks original packaging.
Such returns will be declined with no refund issued.
Inspection can take up to 3 working days after the product is received.
Custom orders cannot be cancelled once purchase orders are processed.
You must use registered track and trace for returns, ensure proper packaging to avoid damage in transit, and cover return shipping costs unless the item is faulty or incorrectly described.
Report the issue within 7 days of delivery to qualify for return shipping coverage and refund.
Yes, damage must be reported within 24 hours of delivery, and you should not accept the package if damage is evident.
Yes, you may agree on compensation instead of a replacement or refund if you choose to keep the item.