What if my product develops a fault within warranty?Updated 15 days ago

If a fault develops, please send us clear photos or a short video and your order number so we can assess it. For a minor fault we will usually repair it, send a replacement part, or offer another suitable remedy; for a major fault you may be entitled to a replacement or a refund. In most cases you will not need to return the item — we will confirm the remedy once we have assessed the cause. All faults are handled in accordance with the Consumer Guarantees Act.