Orders & Checkout

Need help placing an order? Find quick answers here.

I’ve placed an order, what’s next?

Once your order’s confirmed, we’ll send you an email with all the details. As soon as it’s on the move, you’ll get tracking info so you can follow it all the way to your door.

Can I cancel or amend my order?

If your order hasn’t shipped yet, we’ll do our best to help. Get in touch with our team as soon as you can - fast moves make all the difference!

Can I add or remove items after placing an order?

We’ll try to help if your order hasn’t been packed yet. Just get in touch quickly and we’ll see what we can do. Once it’s on the move, changes aren’t possible - but we’ll talk you through your options.

Can I hold my order from being shipped?

Need a later delivery? We’ll try to make it work. Contact us before your order ships, and we’ll see if we can hold it at our end for a little longer.

I can't check out / I can't enter my delivery address.

Check your details (no special symbols), refresh the page, or try a different browser. Still stuck? Contact us, we’ll help you sort it!

Can I use multiple payment methods for one order?

Online orders can only be paid with one method. Want to split payments? You’ll need to place separate orders. In-store purchases can use multiple payment methods.

Can I use a discount or promo code? What if I forgot?

Yes! If you’ve got a valid code, pop it in at checkout before you pay. Forgot to add it? Get in touch - we’ll do our best to help.

Can I pay via Afterpay, ZipPay, bank transfer, etc.?

We offer flexible payment options like Shoppay (Visa/Mastercard/Amex), Afterpay, Zip, and Polipay for bank transfer. Just select your preferred method at checkout. Need help? Contact us - we’re happy to guide you.

What currencies do you accept?

All prices are in NZD, and we currently accept payments in New Zealand dollars only.

When will I be charged?

You’ll be charged when you place your order - we’ll send a confirmation email right after.

How do I know if my item is on sale?

Sale items show both the original and discounted price on the product page. For spend & save promos, you’ll see if you’ve hit a discount tier in your cart or at checkout.

My gift card is lost or hasn’t arrived, what do I do?

No worries! Contact us with your order details, and we’ll help track it down or sort a replacement.