Website, Account & Privacy

FAQs on using our website and privacy settings.

What web browsers work best with your website?

Our website is compatible with Google Chrome, Mozilla Firefox, Safari, and Internet Explorer 7+. For best results, we recommend Google Chrome.

I’m having trouble accessing parts of the website—what should I do?

Check that your browser is up to date. If issues continue, contact us with your browser type and version so we can help troubleshoot.

Can I copy images or text from your website?

No. All content on our website is protected by copyright. Reproduction, redistribution or modification without written permission is strictly prohibited.

What if the website has incorrect pricing?

If a pricing error occurs, we reserve the right to cancel any affected order. You’ll be notified and fully refunded.

Do I need an account to place an order?

No. You can check out as a guest, but creating an account allows easier tracking, returns, and access to order history.

I checked out as a guest. Can I still access my order information later?

Yes. You can create an account using the same email address used at checkout to access your order history.

I forgot my password—what should I do?

Click “Forgot Password” on the login page to receive a reset link via email.

Can I update my shipping address after placing an order?

Contact customer service immediately. If your order hasn’t shipped yet, we may be able to update the address.

How secure is my personal and payment information?

We use secure third-party payment gateways and don’t store credit card details. See our Privacy Policy for full info.

How do I unsubscribe from promotional emails?

Click the “unsubscribe” link in any marketing email or contact us to update your preferences.

What should I do if I experience website issues?

Try using Google Chrome or updating your browser. If the issue continues, contact us with your browser version and details.

Can I save items to purchase later?

Yes. If logged in, you can save items to your wishlist or cart and access them in future sessions.

How do I leave a review?

You may receive a prompt after purchase or leave a review directly on the product page. Reviews are moderated before publishing.

Why was my review not published?

We reserve the right to moderate reviews. Duplicates or those that violate our guidelines may not be published.

Is my information safe on your website?

Yes. Our website uses secure encryption and storage systems like NetSuite and our CMS. See our Privacy Policy for details.

How do I create an account?

Click the account icon at the top of the website and follow the steps to register with your email and a password.

Can I delete my account?

Yes. Contact customer service at [email protected] to request account and data deletion.

Will my cart be saved if I leave the website?

If you are logged in, your cart is saved across devices. If browsing as a guest, it may not be saved after the session expires.

Why can’t I log into my account?

Check your email and password are correct. If you forgot your password, use the reset link. Still stuck? Contact customer service.

Do you store my payment information?

No. We don’t store or access your payment details. All payments go through secure third-party providers.

Why do I need to verify my email?

Email verification protects your account and helps ensure accurate communication and access to guest purchases.

How do I manage my email preferences?

Can I use multiple accounts with the same email?

No. Each email address can only be used for one registered account.

Is the Urban Sales website mobile-friendly?

Yes. Our site is fully responsive and works best on modern mobile browsers like Chrome, Safari, and Firefox.