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Need help with delivery or tracking your order? Get answers here.
Once your order has been processed and shipped, you’ll receive an email from us with the shipping details and tracking number. Please contact the courier company directly for the most accurate updates on your parcel.
Please get in touch with our team first - we’ll check your tracking link and let you know if you’ll need to follow up with the delivery company directly.
If your package is marked as “delivered” but you haven’t received it, please contact the courier company directly. Urban Sales is not responsible for packages once they are marked as delivered.
Shipping delays are outside of our control. If there is a delay, it may take an additional 7–10 business days for delivery. Urban Sales is not responsible for courier company delays.
It means your order has been picked up by the courier and is on its way to you. The delivery timeframe starts once the courier collects the order from our warehouse.
You’ll find courier contact information and your tracking number in your shipping confirmation email. For the fastest response, contact the courier company directly using those details.
Urban Sales is not responsible for packages that have been scanned as “delivered.” If authority to leave was given, the courier company is not liable for loss or damage.