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Info on delivery times, methods, and what to expect.
You can check individual product shipping by entering your postcode with our Check estimated shipping fee tool. At checkout, just enter your address - the total shipping cost (including multiple items) will show automatically before you complete your
Shipping costs vary depending on your location relative to our warehouse. Enter your postcode in the Check estimated shipping fee tool or your full address at checkout to view the exact cost.
You can check individual product shipping by entering your postcode with our Check estimated shipping fee tool. At checkout, just enter your address - the total shipping cost (including multiple items) will show automatically before you complete your
We don’t currently offer free, express, or overnight shipping, but we aim to get your order to you as quickly and smoothly as possible.
If your item is in stock, we aim to ship it within 2 business days. For pre-orders, we’ll start processing and delivery as soon as the stock arrives.
We work with trusted courier partners across New Zealand to deliver your order with Track and Trace. Delivery begins after dispatch. Typical timeframes:2–3 working days to Auckland3–5 working days to North Island5–10 working days to South IslandUp to
Yes, unless your order includes out-of-stock items. In that case, we can send them separately upon request - additional delivery charges may apply.
If some items are in stock and others aren’t, we may send them in multiple deliveries to get your items to you faster. Extra charges may apply.
Delivery and stock timeframes may vary. Details will be confirmed at checkout or follow-up email. Reach out to our team if you’re unsure.
Yes, leave your preferred date/time in the checkout instructions. We’ll try to accommodate it.Note: Couriers don’t guarantee delivery times or operate on weekends.
Yes. You can request ATL during checkout. Note: Couriers are not liable for loss/damage to packages left unattended.
No. We require a physical street address for all deliveries.
Currently, we only ship within New Zealand.
Yes-we ship to all of New Zealand, including rural areas.
We use trusted partners like Onsend, Fliway, KiwiExpress, and Posthaste to ensure safe, trackable delivery.
Yes. Especially for fragile items like mirrors or glass, you can collect from our Auckland warehouse or send your own courier.
We may split deliveries if some items are in stock and others are backordered, so you get items faster. Additional delivery fees may apply.
Deliveries are made during standard business hours, Monday to Friday.
Only if the order hasn’t been shipped yet. After dispatch, please contact the courier directly.
Note "Damage/Loss" on the courier slip and contact us within 12 hours with supporting photos.
No. Shipping is non-refundable. For change of mind, we deduct return shipping from your refund. If it’s our error, we cover return shipping.
Couriers usually require a signature. If ATL is provided, liability for loss/damage transfers to you after drop-off.
Yes. Rural addresses may incur surcharges. If the quoted fee doesn’t cover this, delivery will default to the nearest depot unless extra is paid.
Items over 1500mm, 0.125m³, or 25kg may incur oversize surcharges.Multi-level surcharge: covers ground floor onlyRural surcharge: covers local depot only
The Delivery Point is outside your building - typically the front door or specified area. Rural areas = depot. Requests beyond that may incur a fee.
No. We do not ship mirrors or glass tops. You must pick up or arrange a courier. If we ship at your request, risk and liability are yours.