Orders & Checkout

Need help placing an order? Find quick answers here.

I’ve placed an order-what’s next?

Once your order’s confirmed, we’ll send you an email with all the details. As soon as it’s on the move, you’ll get tracking info so you can follow it all the way to your door.

Can I add or remove items after placing an order?

We’ll try to help if your order hasn’t been packed yet. Just reach out quickly and we’ll see what we can do. Once it’s on the move, changes aren’t possible - but we’ll talk you through your options.

Can I hold my order from being shipped?

Need a later delivery? We’ll try to make it work. Contact us before your order ships, and we’ll see if we can hold it at our end for a little longer.

I can't check out / I can't enter my delivery address

Check your details (no special symbols), refresh the page, or try a different browser. Still stuck? Contact us - we’ll help you sort it!

Can I use multiple payment methods for one order?

NO-Online, we can only accept one payment per order. To split payments, place separate orders. YES-In-store, you can use multiple payment methods.

Can I use a discount or promo code?

Yes! If you’ve got a valid code, pop it in at checkout before you pay. Forgot to add it? Get in touch - we’ll do our best to help.

Can I pay via Afterpay, ZipPay, bank transfer, etc.?

We offer flexible payment options like Shoppay (Visa/Mastercard/Amex), Afterpay, Zip, and Polipay for bank transfer. Just select your preferred method at checkout. For bank transfers or anything else, feel free to reach out and we’ll guide you throug

What currencies do you accept?

All prices are in NZD, and we currently accept payments in New Zealand dollars only.

When will I be charged?

You’ll be charged when you place your order - we’ll send a confirmation email right after.

What is 3D Secure?

It’s an extra security step from your bank to keep online payments safe - you might be asked to enter a code or approve in your banking app.

How do I know if my item is on sale?

Sale items show both the original and discounted price on the product page. For spend & save promos, you’ll see if you’ve hit a discount tier in your cart or at checkout.