What are my options if my item is damaged or faulty?Updated 8 days ago

Your item is covered by our 12-month warranty, and you're also protected under the Consumer Guarantees Act 1993 (CGA). If something’s not right, we’ll make sure to sort it out for you.

⚠️ If the issue isn’t considered major under the Consumer Guarantees Act 1993 (CGA), we may decide to go ahead with a repair first before looking at a refund or exchange.